Call Centre Agent Jobs Vacancy in Ameely Travel القاهرة
Ameely Travel القاهرة urgently required following position for Call Centre Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Call Centre Agent Jobs Vacancy in Ameely Travel القاهرة Jobs Details:
- 2 to 5 years.
About the Job
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities:
- Answer calls and respond to emails Handle customer inquiries both telephonically
and by email Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information Process orders, forms and applications.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
- Not less than 2 years experience.
- 1 year experience in the middle management.
- Tourism or Flight experience is a must.
- Previous call centre experience.
- Amadeus or Online hotel reservation systems user.
- Fluent in English.
- Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills,
Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.
" We offers a competitive salary and benefits, commensurate with experience and skills. "